Mac Installation Troubleshooting

Modified on Fri, 05 Apr 2024 at 02:18 PM

You may see this error message under certain circumstances:

memento Photo" is corrupted and cannot be opened. It is recommended to move the object to the trash.

Mac users may find that their anti-virus software prevents memento Photo Album from running.

Unfortunately, on occasion, anti-virus software providers will release an update to their products that will trigger a false positive. In this case, we will contact the anti-virus software manufacturer to ensure that they repair this issue. However, this can take time, so we recommend setting an exception in your anti-virus software to allow memento Photo Album to work.
  • Open your antivirus software settings panel.
  • Look for an area to set Exceptions. The location of this option is different for each product, so you might want to search the internet for your product. "How to set an exception in (your product name)" should help get you the right information.
  • Exclude memento Photo

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